SHIPPING AND RETURNS
Terms and Conditions of Sale of versusoliveti.com
Last update: 11/07/2024
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Welcome to versusoliveti.com. Please read carefully the following terms and conditions ("Terms") which govern your use of our website and the purchase of our products. By accessing the site and purchasing our products, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our website.
1. General Information
1.1 Ownership of the Site: versusoliveti.com is managed by Impresa Bambina Maurizio Calogero, with registered office in [Contrada Modichella SN - 91011 Alcamo (TP), registered with the Trapani Companies Register with registration number 166613
1.2 Contacts: For any information, you can contact us via email at versusoliveti@gmail.com or at +39 333 734 6605
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2. Products
2.1 Product Description: We try to describe and display our products as accurately as possible. However, we cannot guarantee that product descriptions, colors, or other information are completely accurate, complete, or error-free.
2.2 Product Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of any product we offer.
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3. Prices and Payments
3.1 Prices: All prices are indicated in Euros (€) and include applicable VAT, unless otherwise indicated. Prices do not include shipping costs, which will be added to the order total.
3.2 Payments: We accept the following payment methods:
Credit/debit cards of all the main circuits (visa, mastercard, american express...)
Apple pay
Google pay
. Payment must be made at the time of ordering.
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4. Shipping and Delivery
4.1 Shipping: We ship within the European Union. Shipping costs are calculated based on the destination and weight of the order and will be indicated at checkout.
4.2 Delivery Times: Delivery times may vary depending on the destination. We will do our best to ship orders within 4/5 working days of payment confirmation. We are not responsible for delays caused by events beyond our control.
4.3 Tracking: Once your order has been shipped, we will provide you with a tracking number to monitor the delivery status.
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5. Right of Withdrawal
5.1 Return Policy: In accordance with European Union legislation, you have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the products.
5.2 Return Procedure: To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract via an explicit declaration sent via email, in which you express your desire to withdraw from the contract unilaterally. After receiving our confirmation, you must return the products unused and in their original packaging at your own expense.
Return address:
Corso VI Aprile, 112, Alcamo (TP), post code: 91011
email to send return request: versusoliveti@gmail.com
5.3 Refund: Once the returned products have been received and verified, we will refund the purchase price, including standard shipping costs, within 14 days. Shipping costs for returning the products are your responsibility.
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6. Warranty and Complaints
6.1 Legal Guarantee: All products sold on VersuSoliveti.com are covered by the legal guarantee of conformity provided for by articles 128-135 of the Italian Consumer Code.
6.2 Complaints: In the event of defective or non-compliant products, please contact us within 2 months of discovering the defect by sending an email to [Contact email] with a detailed description of the problem and, if possible, attaching photos of the defect. We are committed to solving the problem as quickly as possible.
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7. Privacy and Security
7.1 Data Protection: We process your personal data in accordance with our Privacy Policy, available [link to privacy policy].
7.2 Payment Security: We use secure and reliable payment systems to protect your personal and financial data.
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8. Changes to the Terms
We reserve the right to change these Terms at any time. Changes will be posted on this page with the date of the last update. By continuing to use the site after changes are posted, you accept the new Terms.
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9. Applicable Law and Competent Court
These Terms are governed by Italian law. For any dispute arising from the interpretation or execution of these Terms, the court of the place of residence or domicile of the consumer will be competent.
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10. Contacts
For further information or questions about these Terms, you can contact us at versusoliveti@gmail.com or +39 333 734 6605